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Shipping Policy

Shipping Policy

Thank you for choosing heycandy for your toy purchases! We aim to provide you with a seamless and reliable shipping experience. Here are the details of our shipping policy to guide you through the process:

  1. Shipping Destinations:

    • We currently offer shipping to addresses within India. Please ensure that the shipping address you provide is accurate and complete to avoid any delivery issues.
  2. Processing Time:

    • Order Processing: Once you place an order, our team will process it within 2 business days. Please note that processing time may vary during peak seasons or due to unforeseen circumstances. We appreciate your patience during these times.
  3. Shipping Methods and Delivery Timeframes:

    • Delivery Partners: We work with trusted shipping carriers to ensure reliable and timely deliveries.
    • Estimated Delivery Time: The estimated delivery time between 5-7 days. Please note that these are estimated timeframes and actual delivery times may vary due to factors beyond our control, such as customs procedures or weather conditions.
    • Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online.
  4. Shipping Costs:

    • Shipping charges will be calculated based on the total weight of your order, the shipping destination, and the chosen shipping method. The shipping cost will be displayed at checkout before you confirm your purchase.
  5. Customs and Duties:

    • International Orders: If you are placing an order for international delivery, please note that you may be responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are beyond our control and will be the responsibility of the recipient.
  6. Order Tracking and Support:

    • Once your order is shipped, you can track its progress using the provided tracking number. If you have any questions or concerns regarding your shipment, please contact our Customer Support team. We will be happy to assist you and provide updates on your order’s status.
  7. Undeliverable Packages:

    • In the event that a package is undeliverable due to an incorrect address or other factors beyond our control, the package may be returned to us. In such cases, we will reach out to you to arrange for reshipment. Please ensure that you provide accurate and complete shipping information to avoid any delivery issues.

We strive to provide you with a smooth and enjoyable shopping experience, including reliable and efficient shipping services. If you have any questions or require further assistance, please reach out to our Customer Support team. We are here to help and ensure that your toys from heycandy reach you promptly and in perfect condition.

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